# Cubby — Full Site Content > Last updated: May 2026 > Source: https://www.cubbystorage.com/llms-full.txt --- # Homepage > https://www.cubbystorage.com/ ## About Cubby Cubby is the AI-native platform for self-storage operators. Everything you need to operate, grow, and delight — all in one platform. Trusted by 400+ self-storage operators across the United States. Cubby raised $63 million from Goldman Sachs Growth Equity. ## Facility Management Run your entire operation from one platform. - One System. Every Facility. Manage all facilities, units, and tenants in a unified view. No separate logins required. - Keep Your Team Moving Together. Built-in task management and walkthroughs to keep your team aligned. - Smarter Decisions, Powered by Real-Time Data. Real-time analytics unite marketing, pricing, and operations data for smarter decisions. ## E-Commerce The best-converting checkout in self-storage. Convert more renters with a world-class online checkout experience. Lightning-fast components and APIs instantly render your inventory on any website. Delivers higher conversions and recovered carts. ## Revenue Management Optimize pricing automatically. ML-powered pricing continuously monitors competitors, occupancy, and demand to recommend optimal rates and intelligently adjust tenant pricing — helping you maximize revenue as market conditions change. ## Cubby Calls Smarter Conversations. Make your call center a competitive advantage. Every call is intelligently routed, recorded, and transcribed based on your preferences — sending leads to the right team, improving conversion, and using AI-powered call grading to deliver instant performance insights on what matters most. ## Comms AI Better outcomes. Never miss another call with your AI Agent. Configure an AI agent that matches your brand, handles sales and service calls, and seamlessly transfers to your human team while tracking every action and recording just like any member of your operations team. ## Customer Testimonials "Kudos to the team for really ramping up development and pumping out new functionality at a rapid pace!" — Brendan Daly, Owner, Bald Eagle "Cubby has a ton of features that are amazing, heads and shoulders above their competitors. But the biggest difference is that the team takes care of you." — Faraz Hemani, Iron Storage "The clearest thing I say about Cubby is they deliver. At all levels they exceeded expectation. They know storage better than any software team out there, and my business is the beneficiary." — Adam Jarrell, General Manager, American Self Storage "The implementation was smoother than I expected. Cubby's team spent a lot of time ensuring that all my historical data made it over to their system. We had all of our notes, payment history, and customer payment info migrated over seamlessly." — Faraz Hemani, Iron Storage ## Integrations Cubby integrates with your entire stack — marketing, access control, insurance, reputation management, auctions, and more. ## Service & Support - Seamless Implementation: Go-live with confidence. Cubby handles migration, configuration, and training. - Lightning Fast Support: 5-minute average response time. Real-time resolution when you need it most. - Consultative Success: Dedicated Customer Success Manager delivers strategic guidance to optimize your business. ## Case Studies - From Data Chaos to Crystal Clear. How ClearHome Transformed Operations. https://www.cubbystorage.com/clients/clearhome/ - Responsible hypergrowth. How Iron Storage maximized their growth with Cubby. https://www.cubbystorage.com/clients/iron-storage/ - From Scrappy to Scale. How Prestige Storage Built an Industry Leader. https://www.cubbystorage.com/clients/prestige-storage/ --- # Facility Operations > https://www.cubbystorage.com/products/facility-operations ## Overview Run every facility from one place. Manage more units per employee with a single platform for unit tracking, reporting, and day-to-day operations. ## Core Features ### Smart Unit Tracking Know exactly what's occupied, vacant, or needs attention across every location. Cubby gives you real-time availability, pricing, and visual overviews for every unit in your portfolio. ### Real-Time Reporting Track occupancy, revenue, and performance across every facility in real time. Pull reports on demand or schedule them to run automatically for any location or time period. ### Task Management Create, assign, and track tasks from any device. Your team works from one shared task list whether they're in the office or on-site, so nothing falls through the cracks. ### Multi-Facility Management Oversee every location from a single dashboard while giving facility managers exactly what they need on the ground. Corporate and on-site teams stay in sync without extra coordination. ## On-Site Team Tools ### Notifications Stay on top of what needs attention wherever you are. Get real-time alerts via push notifications on iOS and Android so your team can act the moment it matters. ### Walkthroughs Conduct facility inspections from your phone with full offline support. Your on-site team can complete walkthroughs without a connection and data syncs automatically when they're back online. ## Additional Capabilities - Universal Search: Find any unit, tenant, or record instantly across your entire portfolio. - Sitemap: View your facility layout visually. Spot available units, check occupancy, and navigate your property without scrolling through lists. - Gate Access: Connect your gate access provider to Cubby and manage entry directly from the platform. No separate system to log into or keep in sync. - Locks Management: Assign, update, and manage lock codes directly from Cubby. Whether it's a new lease, a transfer, or a unit turnover, access stays in sync. - Permissions and Roles: Set granular permissions so each team member sees only what they need. Control access by facility, role, or across your entire portfolio. - Shop and Inventory: Sell locks, boxes, and supplies to tenants with built-in inventory tracking. Know what's in stock at every location. --- # Tenant Management > https://www.cubbystorage.com/products/tenant-management ## Overview Tenant management, simplified. One platform to automate move-ins, renewals, communications, and collections across every facility. ## Core Features ### Leads That Convert Capture leads from your website, phone calls, and walk-ins in one place. Track every interaction, recover abandoned carts, and give your team the context they need to close rentals faster. ### Self-Service Tenant Portal Give tenants a passwordless login where they can make payments, view their lease, and manage their account on their own. Fewer phone calls for your team, more convenience for your tenants. ### Complete and Transparent Tenant Activity See every interaction, payment, and status change for each tenant in one timeline. Your team has a full audit trail for compliance, disputes, and day-to-day account management. ### Get Paid Faster Make it easy for tenants to pay on time with autopay enrollment, magic payment links, and flexible payment options. Reduce accounts receivable and spend less time chasing missed payments. ## Additional Capabilities - Document Management: Generate, assign, and manage leases, addendums, and notices across your facilities. Documents stay connected to the lease so your team always has the full picture. - E-Signatures on Any Document: Attach a signature requirement to any document in Cubby. Tenants sign electronically and completed documents are stored with the lease automatically. - Templates for Messages and Leases: Create reusable templates for leases, emails, and SMS across your portfolio. Set different templates by facility or unit type so your team stays consistent without starting from scratch. - Lien Tracking and Management: Track individual lien statuses, deadlines, and required actions for every delinquent account. Integrations with external systems keep your team compliant and on schedule. - Auction Management: Track auction timelines, manage documentation, and ensure every auction follows local regulations. Everything is logged and accessible from the tenant's account. - Activity Log: Every action on a tenant account is logged automatically. Track who made changes and when, so your team always has a clear audit trail for compliance and accountability. --- # Comms AI > https://www.cubbystorage.com/products/comms-ai ## Overview Cubby's AI agent handles calls, chats, and lead follow-up across every facility, 24/7, so your team stays focused on operations. ## Core Features ### One Agent, Every Channel Your AI agent handles voice calls, SMS, email, and web chat from a single platform. Prospects get the same consistent experience no matter how they reach you. ### Lead Capture and Follow-Up Every missed call becomes a lead. Your AI agent follows up automatically on your schedule, so no prospect goes cold whether it's been 5 minutes or 5 days. ### From Inquiry to Signed Lease Your AI agent doesn't just answer questions. It finds the right unit, guides the prospect through checkout, and closes the rental without you lifting a finger. ### Your Brand, Your Voice Choose your agent's name, voice, and tone so every interaction reflects your brand. Prospects hear your team, not a generic bot. ## Additional Capabilities - Smart Conflict Warm Transfer: Your AI agent knows when to step back. It recognizes complex or sensitive situations and routes the call to a human team member with full context on the conversation. - Tenant Account Access: Tenants can check their balance, review lease details, and get answers about their account directly through the AI agent. Fewer routine calls for your team. - Unit Search and Availability: Your AI agent shares real-time unit availability and helps prospects find the right size and price. Leads get answers instantly instead of waiting for a callback. - Live Data from Your Facilities: Your AI agent pulls real-time data directly from Cubby, so every answer about availability, pricing, or account status is accurate and up to date. No stale information, no manual syncing. - Conversation History: Every interaction is recorded and searchable across voice, SMS, and email. Review past conversations, spot patterns, and adjust your agent's responses to improve over time. - Works on Your Schedule: Set your AI agent to answer every call around the clock or only handle calls outside staffed hours. You control when and how the agent supports your team. --- # Cubby Calls > https://www.cubbystorage.com/products/calls ## Overview Make every call count. Route every call to the right person, record and transcribe it automatically, and use AI to grade every conversation so your team keeps improving. ## Core Features ### Intelligent Call Routing Route calls to the right facility and team member based on availability and expertise. Send sales leads directly to your top closers so fewer opportunities slip away. ### Automatic Recording and Transcription Every conversation is recorded and transcribed automatically. Your team gets full context for coaching, quality assurance, and resolving disputes without relying on memory or notes. ### Advanced Queue Management Handle high call volumes without dropped calls or busy signals. Callers stay in queue with professional hold experiences so every lead reaches your team. ### AI-Powered Call Grading Every conversation is scored automatically on conversion, service, and sales technique. Use insights from your top reps to raise the bar across your team. ## Additional Capabilities - Lead Tracking and Management: Never lose track of who called, when they called, and what they needed. Every inquiry is logged automatically so your team follows up with full context, not guesswork. - Performance Analytics: See conversion rates, call duration, and quality scores broken down by team member. Know exactly where your team is strong and where they need support. - AI-Powered Coaching: Share specific call recordings and AI-generated insights with reps to guide their development. Coach from real conversations, not assumptions. - Custom Call Flows: Set routing rules by time of day, facility, call type, or priority level. Every call reaches the right person based on how your team is structured. - Voicemail Transcription: Every voicemail is transcribed and delivered to your team instantly. Respond faster without sitting through every recording. - Backup Routing: Set automatic escalation paths for when primary team members are unavailable. Even during busy periods, every call gets answered. --- # Revenue Management > https://www.cubbystorage.com/products/revman ## Overview Pricing that works while you sleep. Cubby analyzes your market, competitors, and occupancy to set smarter rates across every facility, automatically. Operators see a 12–18% average revenue increase. ## Core Features ### Competitive Intelligence Choose which competitors to track and see their pricing and discount strategies in real time. Control which competitors influence your rate recommendations. ### Demand Forecasting Predict seasonal patterns and market cycles so you can adjust rates ahead of demand shifts, not after. Stay proactive instead of reacting to changes already affecting your revenue. ### AI-Powered Optimization Cubby continuously analyzes your market and segments to recommend optimized standard rates and ECRI increases. Your pricing always reflects current conditions without manual adjustments. ### Automated Rate Increases Grow in-place revenue with AI-powered rent increases that balance rate optimization against churn risk. Cubby recommends the right timing and amount to maximize revenue while keeping tenants in place. ## Flexible Pricing Tools ### Discount Management Create, assign, and remove discounts directly within your revenue management workflow. Bulk editing makes it easy to update pricing across unit types or facilities in a few clicks. ### Value Pricing Show tenants the value of premium features like climate control, first-floor access, or drive-up convenience. Help convert browsers into move-ins by making the rate feel worth it. ## Additional Capabilities - Occupancy Triggers: Automatically adjust rates based on real-time occupancy and your target thresholds for each facility. - Unit-Level Pricing: Set different strategies by unit type — climate vs. non-climate, drive-up vs. interior, and everything in between. - Rate Guardrails: Define minimum and maximum rates so AI recommendations always stay within your acceptable range. - Custom Rules Engine: Add facility-specific logic and pricing constraints that reflect how each location operates. - Revenue Impact Analysis: Track revenue lift and performance improvements over time. - Market Positioning Dashboard: See exactly where your rates sit relative to competitors across your market, updated in real time. --- # E-Commerce > https://www.cubbystorage.com/products/e-commerce ## Overview Turn your website into your best salesperson. Let customers find, reserve, and rent units online with a fully integrated e-commerce platform. More move-ins, less manual work. ## Core Features ### Fast, Frictionless Checkout Let leads go from browsing to a signed lease in under a minute. A streamlined, mobile-first checkout captures everything you need for a compliant rental with minimal steps and zero friction. ### SEO Optimization Rank higher with unit-specific URLs, schema markup, and optimized metadata for every facility. Give search engines exactly what they need to surface your units when customers are ready to rent. ### Cart Recovery Recover up to 60% of abandoned checkouts with automated follow-up emails triggered in under 5 minutes. Every lead that drops off gets a second chance to convert before they move on. ### Instant Reservations Let customers hold a unit with an online deposit before their move-in date. Prospects commit on their timeline and your team secures the rental without back-and-forth. ## Additional Capabilities - Intelligent Unit Search: Let customers filter by size, features, price, and location without leaving your website. A visual unit browser helps prospects find exactly what they need and move straight to checkout. - Real-Time Availability: Inventory stays accurate across your website and Cubby at all times. When a unit is rented, reserved, or released, your online storefront reflects it instantly with no manual syncing. - Visual Floorplans: Help customers see exactly where their unit is with an interactive facility map. Prospects pick the location they want and rent with confidence. - One-Click Upsells: Offer insurance, locks, and moving supplies during or after checkout. Increase revenue per rental without adding steps or slowing down the conversion flow. - Complete Online Rentals: Take the full lease process digital. E-signatures, insurance selection, and autopay setup happen in one flow so every rental is compliant from day one. - Website Performance Analytics: Track traffic sources, conversion rates, and drop-off points across your online storefront. See where prospects rent and where you're leaving move-ins on the table. --- # Reporting & Analytics > https://www.cubbystorage.com/products/reporting ## Overview Know what's working across every facility. Connect marketing, pricing, operations, and accounting data across every facility for a real-time view of performance that drives smarter decisions. ## Core Features ### Built-In Business Intelligence Bring marketing, pricing, operations, and accounting metrics into a single view. See how every part of your business connects instead of switching between tools to piece the picture together. ### Real-Time Performance Tracking Monitor occupancy, revenue, and key metrics as they happen. Your team always has the latest numbers without waiting for end-of-day or end-of-month reports. ### Conversion Funnel Analysis Understand where leads are coming from and where they drop off. Track every step from first visit to signed lease so you know exactly what's converting and what needs attention. ### Custom Report Builder Create tailored reports around your specific KPIs with data from any part of the platform. Build once, schedule to run automatically, and share with the right stakeholders across your portfolio. ## Additional Capabilities - Revenue and Occupancy Reporting: Track financial performance, occupancy trends, and forecasts across every facility. Spot opportunities and flag issues before they impact your bottom line. - Multi-Facility Rollups: Get portfolio-level reporting with the ability to drill down into any individual location. See the big picture and the details without switching between views. - Marketing Attribution: Connect marketing spend directly to actual rentals and revenue. Know which channels are driving move-ins and where your budget is going furthest. - Reporting-Ready Data Warehouse: Export your data into the BI tools your team already uses. Clean, structured data is always available so your analysts can go deeper without waiting on engineering. - Team Performance Insights: Track individual and location performance across the metrics that matter to your business. See who's hitting targets and where your team needs support. - Spot Trends Early: Identify patterns in customer behavior, seasonality, and market conditions before they impact your business. Make proactive decisions based on where things are heading, not just where they've been.