Make every call count
Route every call to the right person, record and transcribe it automatically and use AI to grade every conversation so your team keeps improving.
Route, record, grade, improve
Every call to your facilities is an opportunity. Cubby captures each one, routes it to the right person and uses AI to help your team convert more leads into signed leases.
Intelligent call routing
Route calls to the right facility and team member based on availability and expertise. Send sales leads directly to your top closers so fewer opportunities slip away.
Automatic recording and transcription
Every conversation is recorded and transcribed automatically. Your team gets full context for coaching, quality assurance and resolving disputes without relying on memory or notes.
Advanced queue management
Handle high call volumes without dropped calls or busy signals. Callers stay in queue with professional hold experiences so every lead reaches your team.
AI-powered call grading
Every conversation is scored automatically on conversion, service and sales technique. Use insights from your top reps to raise the bar across your team.
More from every conversation
Track leads, coach reps and refine how your team handles every call.
Lead tracking and management
Never lose track of who called, when they called and what they needed. Every inquiry is logged automatically so your team follows up with full context, not guesswork.
Performance analytics
See conversion rates, call duration and quality scores broken down by team member. Know exactly where your team is strong and where they need support.
AI-powered coaching
Share specific call recordings and AI-generated insights with reps to guide their development. Coach from real conversations, not assumptions.
Custom call flows
Set routing rules by time of day, facility, call type or priority level. Every call reaches the right person based on how your team is structured.
Voicemail transcription
Every voicemail is transcribed and delivered to your team instantly. Respond faster without sitting through every recording.
Backup routing
Set automatic escalation paths for when primary team members are unavailable. Even during busy periods, every call gets answered.